To the store owner, I hope you hear and take this seriously, the store manager whoever her name is needs a serious reminder that she is in SERVICE industry. We SERVE people and if she doesn't understand that she might want to look for a new career path.
It was so fast picking up our vehicle. They didn't have the one we wanted so they upgraded for the same money. Gotta love that!
Amazing sales personal. Great prices. Easy to use.
With how stressful the holiday's can be, I was grateful to have booked a last minute minivan when our family vehicle had a mechanical error and we weren't able to make the trip. Well apparently this location feels that as long as they leave you a message telling you to call back when you can and then tell you sorry no van, good luck that is what customer service is.
The manager on duty was so condescending, "Well this is a holiday and you had last minute booking." I had to BEG her to check other locations for me. I tried to explain how was one available on the website, but now it's not. She explained well there was one and the lady was on her way in who booked over a month ago. I still was confused all the other locations that didn't have a minivan, just didn't have it listed as an option. Why did their website tell me it did and allow me to book a minivan? She kept insisting that she doesn't control the website and their is a delay. However if you had (1) minivan booked over a month ago....WHY DIDN'T YOU UPDATE YOUR WEBSITE!!!
I'm writing a review not just to vent but to be heard at this location. You cannot treat customers the way you treated me today. You showed zero compassion, zero understanding and ZERO accountability. Yes, was I frustrated, yes I did raise my voice, I'm sorry. If you would'v'e started out the conversation in a different manner I would've responded in a different manner.
Ryan was amazing.picked me up and offered to help with the items i needed to put in the car i was renting.he has a great attitude. Oh yea and his taco socks lol perfect!!!!!
Great customer service. Love this location
Enterprise Rent A Car is a US Car Rental based in Batavia, New York. Enterprise Rent A Car is located at 226 W Main St, Batavia, NY 14020, USA.
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